Refund policy

BuroLipo Return & Refund Policy

Hey BuroLipo BFFs! 💖 We know picking jewelry is all about that “perfect fit” feeling. If something isn’t quite right, we’ve got you covered with our straightforward and easy return policy!

1. Who’s Eligible for Returns?

  • Return Window: You have 14 calendar days from the day you receive your jewelry to start a return.
  • Condition Rules: To be eligible for a return, your jewelry must be in its original, unused state—with no scratches, signs of wear, or alterations.
  • Packaging: The original velvet packaging box must stay intact, clean, and undamaged.

2. How to Start a Return

We’ve made the process super easy for you! You can choose whichever method works best for you:

  • Method 1 (Self-Service): You can directly initiate your return or cancellation request online through your customer account.
  • Method 2 (Email Request): Alternatively, you can shoot us an email at support@burolipo.com with your order number and a quick note about why you’re returning it. Our team will get back to you in 1-2 business days with a "Return Authorization (RA) number".

3. Shipping Your Item Back

  • Shipping Window: Once your return request is approved, please ship the item back to us within 14 days.
  • Shipping Costs: If the return isn’t because of a defect or our mistake, you will cover the return shipping cost. If it's our error or a quality issue, the return is completely free!

4. When Will You Get Your Refund?

Once we receive your returned jewelry and check that it meets our guidelines, we will process your refund within 3-5 business days. Refunds will go straight back to the original payment method you used.

5. Special Cases (Non-Returnable Items)

Please note that the following items cannot be returned unless they are defective or we made a mistake:

  • Customized Jewelry: Custom or personalized pieces (such as engraved jewelry).
  • Clearance Items: You can browse and check our non-returnable clearance collection here, which are final sale unless a quality issue exists.

6. Need Help?

If you have any questions or need a hand with your return, just hit us up at: support@burolipo.com. We’re always here for you! ✨